Cancellations, Returns, Refunds and Subscriptions

Effective Date: June 15, 2026

Thank you for shopping with PARADYM Supplements. Your satisfaction is our priority. Please read this policy carefully, as it outlines important information about cancellations, returns, refunds, and subscriptions.

1. Definitions

Company (“we”, “us”, or “our”) refers to PARADYM Supplements LLC, 7901 4th St N Ste 300, St. Petersburg, FL 33702.

Goods means any product offered for sale by the Company through the Website.

Order refers to any request by you to purchase Goods from us, whether placed as a one-time purchase or via a Subscription.

Service refers to the Website and related customer support functions.

Website refers to www.paradymsupplements.com.

You ("your") means the individual accessing or using the Website or making a purchase on behalf of a company or other legal entity.

Subscription means an automatically renewing order for Goods delivered and billed at regular intervals selected during checkout.

2. Cancellations (One-Time Orders)

One-time (non-subscription) Orders may only be canceled if they have not yet been shipped. Once an Order has been processed or fulfilled, it cannot be canceled.

To request cancellation before shipment, contact us at support@paradymsupplements.com. We will make reasonable efforts to accommodate your request, but cancellations are not guaranteed once an order is submitted.

3. 60-Day Money-Back Guarantee and Return Conditions

3.1 Money-Back Guarantee

We offer a 60-Day Money-Back Guarantee to ensure customer satisfaction with our products.

Customers may request a refund within 60 days from the date of their first-ever Order from the Company if they are not satisfied with the Goods or no longer wish to keep them.

The following conditions apply:

Refund requests under this guarantee must be made within 60 days of the date of the original Order.
The Order associated with the requested refund must be the Customer’s first-ever completed transaction on the Website, whether a Subscription or one-time Order.
We will refund up to two (2) bottles, including opened or partially used bottles. Any additional bottles must be unopened, in resalable condition, and returned with original packaging in accordance with the return procedures below.
Refunds under this guarantee apply only to products purchased directly from the Company through the official Website.
Original shipping charges are non-refundable.
The Money-Back Guarantee cannot be applied more than once per customer, household, or shipping address.

3.2 Returns

Customers may request a return for any eligible Orders under the following conditions:

The following conditions apply:

Return requests must be made within 60 days of the date of the original Order.
Returns will only be accepted for unopened items that arrive in new and unused condition in the original packaging.
Returns and requested refunds apply only to products purchased directly from the Company through the official Website.
Original shipping charges are non-refundable.

All returned items must be shipped back using the Company’s authorized return process. Unauthorized returns may not be accepted or processed.

3.3 Returns Shipping

Upon approval of a return request, a prepaid return label will be issued by email.
Return shipping costs will be deducted from the refund amount, unless otherwise required by law.

Returned items must be shipped back within 14 calendar days of receiving the return label, or the return may be deemed void.

3.4 Refund Timing and Method

Approved refunds are typically processed within 10 business days after the returned items have been received and inspected by our fulfillment team. Please allow up to 14 business days for the refund to appear on your original payment method, depending on your financial institution.

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Otherwise, the refund will be issued to the original purchaser’s payment method.

3.5 Right to Refuse Returns or Refunds

The Company reserves the right, in its sole and reasonable discretion, to refuse or deny any return or refund request, including but not limited to the following situations:

Suspected fraud or abuse, including excessive or repetitive refund requests.
Products that arrive damaged, contaminated, or missing components due to improper handling or use by the Customer.
Returns received beyond the 60-day window from the original Order date.
Unauthorized returns or shipments not initiated through our approved return process.
Products not purchased directly from the Company or purchased from third-party retailers or resellers.
Violation of this Policy or other terms of sale, including misuse of discount codes or promotions.
Any other situation where, in our good faith judgment, the return or refund appears inconsistent with fair use, good faith, or applicable law.

If a return or refund is refused, we will notify you in writing (typically by email) with the reason for refusal. Refused items will not be returned to the sender unless shipping costs are prepaid by the Customer.

3.6 Condition of Returned Goods

Returned products must be sent back in secure, protective packaging to prevent damage during transit. We are not responsible for items lost or damaged during return shipment.

If returned Goods are found to be opened, used, or otherwise not in resalable condition (except for the two bottles covered under the Money-Back Guarantee), we reserve the right to deny a full refund or to issue a partial refund at our discretion.

4. Subscriptions

PARADYM Supplements no longer offers subscription products. All previously active subscriptions have been canceled and will not be renewed. Customers with questions about past subscription orders or refund requests may contact us at support@paradymsupplements.com.

5. Address and Delivery Issues

Customers are solely responsible for providing complete and accurate shipping information at the time of checkout. This includes full street addresses, apartment or unit numbers, company names (if applicable), and any other details necessary for successful delivery.

The Company is not responsible for lost, delayed, or misdelivered packages resulting from:

Incorrect, incomplete, or outdated shipping addresses entered at checkout;
Changes to the shipping address made after the order has been processed;
Customer failure to collect or accept delivery at the designated address; or
Issues caused by the shipping carrier after the package has been delivered to the address provided.

Once an order has been shipped, the delivery address cannot be modified. If a package is returned to us due to an address error or non-delivery, we may, at our discretion:

Reship the order to the corrected address once received, with additional shipping costs charged to the customer; or
Issue a refund for the product price only (excluding original shipping costs), if the item is eligible for return.

If you believe your package is missing or has been misdelivered, please contact the carrier directly to file a claim and notify our support team at support@paradymsupplements.com. We will assist where possible, but ultimate delivery responsibility rests with the carrier once an order has left our facility.

6. Changes to Policy

The Company reserves the right to modify, update, or replace any part of this Cancellations, Returns, Refunds and Subscriptions Policy at any time, in its sole discretion, and without prior notice except where required by law.

We will not send individual email notifications for routine or administrative updates. You will only be notified directly if a change materially affects you or your existing subscription—for example, a modification to pricing, billing frequency, or cancellation rights that applies specifically to your account.

Unless otherwise stated, all updates will apply prospectively and will not affect Orders or subscriptions placed before the effective date of the change. However, if a change is favorable to you (such as lower pricing, improved refund terms, or expanded customer benefits), the Company may apply the update immediately so you receive the benefit.

Your continued use of the Website, completion of future purchases, or maintenance of an active subscription after the effective date of any update constitutes your acceptance of the revised Policy.